ADA Grievance Procedure

In accordance with the requirements of Title II of the American with Disabilities Act of 1990, the City of Greenacres has developed the following internal Grievance Procedure for members of the public.  The procedure is designed to ensure the prompt and equitable resolution of complaints alleging discrimination on the basis of disability in the provision of services, programs, activities or benefits by the City. This grievance procedure is adopted pursuant to the regulations implementing Title II of the Americans with Disabilities Act (ADA), as amended, 28 C.F.R. § 35.107.

Employees of the City are required to use the City’s procedures included within the Employee Handbook for claims of disability discrimination.

The ADA Coordinator will engage the assistance of other City leaders, staff or consultants as needed to address requests or complaints.

ADA Coordinator(s):
Suzanne Skidmore, Director of Human Resources/Risk Management
5800 Melaleuca Ln., Greenacres FL, 33463
sskidmore@greenacresfl.gov  |  (561)642-2001

All complaints shall include:

  • Name, address and contact number of the person making the complaint;
  • Names, addresses and contact numbers of witnesses;
  • A narrative or statement describing the alleged violation of the ADA, including date and time of the alleged violation and City program or facility where the alleged violation occurred; and
  • Any other documentation that may provide an additional explanation or identification of the alleged violation.

 

Note: Alternative means of filing complaints, such as personal interviews or a recording of the complaint will be made available for persons upon request.

All complaints shall be filed no later than 60 days from the date of the alleged discrimination.

Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator or designee will meet with the complainant, in person, by phone or other electronic means at the City’s sole discretion, to discuss the complaint and possible resolution.

Within thirty (30) calendar days of the meeting, the ADA Coordinator or designee will complete an investigation of the allegations and respond in writing to the person who filed the complaint.

The person who filed the complaint may appeal the written response if it does not satisfactorily resolve the issue. Appeals must be submitted in writing, within fifteen (15) calendar days after receipt of written response to the City Manager.

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